FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any question please send us an email at  josh@primaryecomsolutions.com

Q: How long will it take for my items to arrive?

A: It will usually take 3-10 business days for all orders to arrive.

Q: How long will it take to receive a tracking number?

A: It will take usually between 2-5 business days.

Q: Where can I place an order from?

A: You can place the order from any country, we ship Worldwide.

Q: Is shipping really FREE?

A: Yes, we offer free shipping worldwide.

Q: Which currency will I be charged in?

A: We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q: Will I receive a confirmation number when I place my order?

A: Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q: Who can I contact if I have a problem with my order?

A: All inquiries can be forwarded to  support@aurora-ridge.com

Q: How can I pay?

A: We accept all Major Credit Cards: Visa, MasterCard, also PayPal. 

Q: Is checkout on this site safe and secure?

A: We handle your data with care. All purchases here are safe and secure.

Q: If I enter my email address will you sell my information?

A: We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q: Will I (The Customer) have to pay customs?

A: For most countries, you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.